Delivery charges, returns and cancellations
We always try to dispatch your order within the timeframes below:
- Limited edition prints: 5 working days
- Art prints: up to 7 working days
You can check the status of your order(s) by signing in, clicking your name that appears in the top-right corner of the page, and clicking ‘My shop account’.
Please allow up to 10 days after dispatch for delivery within the UK and 28 days for worldwide deliveries. If you have not received your order within this time, please email firstname.lastname@example.org Please note that if you order more than one product they may be dispatched separately and arrive at different times.
Our art prints are shipped in a hardback envelope.
We would prefer you to telephone us on +44 7477469726 to cancel your order. You may also email us at email@example.com or complete the Customer Order Notification Cancellation form, and return it to us at firstname.lastname@example.org
Limited edition prints. From time to time, limited edition prints may be offered for sale through the ethikdesign© Shop. Limited edition prints are a manufactured item and you may cancel your order prior to dispatch, or within 14 days of receiving your goods, and receive a full refund.
Please see the returns section for more information.
Art prints Under the Consumer Contracts Regulations these goods do not attract the same cancellation rights that typically apply to a distance contract. You may change your mind prior to dispatch, and you will not be charged for your order. If you decide to cancel your order after dispatch, a 20% fee of the cost of each returned item will be deducted from your refund.
If your order has been dispatched you will need to follow our returns procedure.
If you are not satisfied with your purchase, or it is damaged in transit, you must notify us within fourteen (14) working days of receiving your goods. We would prefer you to telephone us with details of your complaint on +44 7477469726 but you may also email us at email@example.com or you may complete the ethikdesign Customer Returns Form, and email it to us at firstname.lastname@example.org.
Art prints and framed prints
You may return an art print if you are unhappy with the product when you receive it. A 20% fee of the cost of each returned item will be deducted from any refund. However, if an art print or frame print is faulty or damaged when you receive it, you may return the item for a replacement or a refund. You must notify of us of any fault or damage within 14 days of receipt. Please email us at email@example.com and provide the following information:
- your details;
- your order number; and
- a photo of the damage to or fault with the item and packaging.
We will arrange for a customer returns form to be sent to you. We will arrange for our designated courier service to collect the faulty item at our cost. A replacement item or refund will be issued on return of the faulty item.
How to return art prints and framed prints
Please return your order to us at the address below, in its original condition, with any seals and shrink wrap intact within 14 days of receiving the item(s). Please enclose the original delivery note to help us identify your order.
Please return your items to:
Yanis Georges – ethikdesign©
The Leather Market, Unit TR.3.01 Trowbray House
11-13 Weston Street – SE1 3ER London – UK
Nothing in these conditions affects your statutory rights as a consumer.